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A Panasonic answering machine with a dual compact cassette tape drive to record and replay messages. An answering machine, answerphone, or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), is used for answering telephone calls and recording callers' messages.
Calls may be directly recorded on a computer, without using separate recording hardware. typically a personal computer can be equipped with a sound board through which calls can be run. Calls can be terminated on a standard telephone or the PC itself. Calls and call metadata are store on the PC's hard drive. PC-based call-recording usually ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform all sorts of functions (telephone banking, account inquiries, etc.). An AA will often include a directory which will allow a caller to dial by name in order to find a user on a system. There is no standard format to these ...
Voice-activated dialing (VAD) IVR systems are used to automate routine inquiries to a switchboard or PABX (Private Automatic Branch exchange) operators, and are used in many hospitals and large businesses to reduce the caller waiting time. An additional function is the ability to allow external callers to page staff and transfer the inbound ...
Automatic number announcement systems are based on automatic number identification. They are intended for use by phone company technicians, the ANAC system bypasses customer features, such as unlisted numbers, caller ID blocking, and outgoing call blocking. Installers of multi-line business services where outgoing calls from all lines display ...
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The voicemail system answered the call and the caller could leave a long, detailed message. As soon as the message was received, the voicemail system would trigger the citizen's pager. When the page was received, the citizen would find a pay phone and call in to pick up the message. This concept was used successfully in South America and South ...
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