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Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
Home automation systems may include automatic reminder systems for the elderly. [2] Such systems are connected to the Internet and make announcements over an intercom. They can prompt about doctor's appointments and taking medicine, as well as everyday activities such as turning off the stove, closing the blinds, locking doors, etc. Users ...
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