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  2. Information behavior - Wikipedia

    en.wikipedia.org/wiki/Information_behavior

    Information behavior is a field of information science research that seeks to understand the way people search for and use information [1] in various contexts. It can include information seeking and information retrieval , but it also aims to understand why people seek information and how they use it.

  3. Positioning theory - Wikipedia

    en.wikipedia.org/wiki/Positioning_theory

    The theory provides a framework to understand a person's specific behavior by considering social, individual, and moral factors. There are three orders of positioning based on how positions are assumed: first-, second- and third-order positioning.

  4. Hot-cold empathy gap - Wikipedia

    en.wikipedia.org/wiki/Hot-cold_empathy_gap

    The most important aspect of this idea is that human understanding is "state-dependent". For example, when one is angry, it is difficult to understand what it is like for one to be calm, and vice versa; when one is blindly in love with someone, it is difficult to understand what it is like for one not to be, (or to imagine the possibility of ...

  5. Attribution bias - Wikipedia

    en.wikipedia.org/wiki/Attribution_bias

    Social desirability: People are more likely to make a correspondent inference when an actor's behavior is socially undesirable than when it is conventional. Effects of behavior: People are more likely to make a correspondent, or dispositional, inference when someone else's actions yield outcomes that are rare or not yielded by other actions.

  6. Attitude change - Wikipedia

    en.wikipedia.org/wiki/Attitude_change

    Attitudes are associated beliefs and behaviors towards some object. [1] [2] They are not stable, and because of the communication and behavior of other people, are subject to change by social influences, as well as by the individual's motivation to maintain cognitive consistency when cognitive dissonance occurs—when two attitudes or attitude and behavior conflict.

  7. Understanding - Wikipedia

    en.wikipedia.org/wiki/Understanding

    To understand something implies abilities and dispositions with respect to an object of knowledge that are sufficient to support intelligent behavior. [15] Understanding could therefore be less demanding than knowledge, because it seems that someone can have understanding of a subject even though they might have been mistaken about that subject.

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    mail.aol.com

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  9. Rapport - Wikipedia

    en.wikipedia.org/wiki/Rapport

    Empathizing with someone's emotional state by being on 'their side'. One listens for key words and problems so one can address and question them to better one's understanding of what the other person is saying and demonstrate empathy towards them.