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Tata Consultancy Services (TCS) is an Indian multinational technology company specializing in information technology services and consulting.Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. [6]
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
In addition to TRDDC, TCS has 19 Innovation Labs based in three countries. TCS Innovation Lab, Convergence: Content management and delivery, convergence engines, networks such as 3G, WiMax, WiMesh, IP Testing for Quality of Service, IMS, OSS/BSS systems, and others.
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