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In October 2018, it acquired Dimelo, a Paris-based OmniChannel contact center provider. [36] In January 2019, it acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider. [37] In December 2020, it purchased DeepAffects, which specializes in intelligence-assisted speech recognition. [38]
KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.
This was followed with the launch of its web client and its establishment of an RnD center in Colombo. In 2001, IFS introduced Java-based mobile clients and Internet portals. In 2004, NEC acquired a 7.7% of IFS share capital. By 2005, IFS Applications had more than 500,000 users. In 2008, IFS launched its new GUI and began several acquisitions. [7]
The flagship Noble Enterprise Solution suite consisted of hardware and software components for computer telephony and contact center management applications. Noble Systems provided products for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, and resource management.
PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. [1] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. [2] PureEngage is an omnichannel customer engagement for large organizations. [3]
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
Aspect was founded under the name Aspect Communications in 1973, when its software powered the first call center flight booking system with an intelligent Automatic Call Distributor. [ 8 ] In 2005, Aspect Communications was acquired by Concerto Software for $1 billion, [ 9 ] with the new entity called Aspect Software. [ 10 ]
Lifesize was a video and audio telecommunications company in the United States which provided high definition videoconferencing endpoints and accessories, touchscreen conference room phones, a cloud-based video collaboration platform, and omnichannel contact center solutions under their CxEngage [2] product line.