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In 2008, USAA expanded membership eligibility to all military personnel and retirees, and all veterans who separated after 1996. For a short time, USAA also offered enrollment for federal law enforcement. [25] In November 2009, USAA expanded eligibility requirements to offer coverage to anyone who has ever served honorably in the US Military.
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Joe Robles (January 24, 1946 – July 4, 2024) was a United States Army general and banking executive American of Puerto Rican origin. [1] He was the president and CEO of USAA from 2007 to 2015.
Brigadier General Robert Francis McDermott (July 31, 1920 – August 28, 2006) was the first permanent Dean of the Faculty at the United States Air Force Academy, and later served as Chairman and CEO of USAA. He is often referred to as the "Father of Modern Military Education" for his contributions to that field.
Starting in 2019, USAA has also faced a number of fines — $3.5 million over customer-related violations, $85 million over compliance and management issues and $140 million over weak protections ...
USAA has history of complaints, fines, security breaches. According to the Better Business Bureau, there have been 4,119 total complaints against USAA in the last three years.
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