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2. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/.../Customer_service_representative

   [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]

4. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

5. Best Skills to List on Your Resume (and Some Skills to Exclude)

   www.aol.com/news/best-skills-list-resume-skills...

   Every job description asks for "cross-functional collaboration." Translation: You play well in the sandbox with other people who aren't your immediate co-workers. To illustrate your collegial ...

6. Customer advocacy - Wikipedia

   en.wikipedia.org/wiki/Customer_advocacy

   A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

8. Confessions Of A Customer Service Rep: Dishonesty Is ... - AOL

   www.aol.com/news/2012-09-19-confessions-of-a...

   Confessions Of A Customer Service Rep: Dishonesty Is Part Of The Job. Dan Fastenberg. Updated July 14, 2016 at 9:38 PM. cell phone customer service.

9. List of professional designations in the United States

   en.wikipedia.org/wiki/List_of_professional...

   Registered Quality Assurance Professional in Good Clinical Practices: RQAP-GCP Society of Quality Assurance: Registered Quality Assurance Professional in Good Laboratory Practices: RQAP-GLP Society of Quality Assurance: RETA Authorized Instructor: RAI: Refrigerating Engineers & Technicians Association: Systems Security Certified Practitioner: SSCP