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  2. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    E-commerce. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...

  3. Freelancer - Wikipedia

    en.wikipedia.org/wiki/Freelancer

    The total number of freelancers in UK is also inexact; however, figures from the Office for National Statistics show that the proportion of remote workers rose from 9.2% in 2001 to 10.7% in 2011. [15] It has been estimated, however, that there are approximately 1.7 million freelancers in the UK. [16] Freelancing is a gendered form of work. [4]

  4. Remote work - Wikipedia

    en.wikipedia.org/wiki/Remote_work

    The United States Marine Corps began allowing remote work in 2010. Remote work (also called telecommuting, telework, work from home —or WFH as an initialism, hybrid work, and other terms) is the practice of working from one's home or another space rather than from an office.

  5. Outsourcing - Wikipedia

    en.wikipedia.org/wiki/Outsourcing

    Homeshoring a.k.a. homesourcing – a form of IT-enabled offshoring; "transfer of service industry employment from offices to home-based ... with appropriate telephone and Internet facilities". [220] [221] These remote work positions may be customer-facing or back office, [222] and the workers may be employees or independent contractors.

  6. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

  7. Managed services - Wikipedia

    en.wikipedia.org/wiki/Managed_services

    Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. [1][2][3] It is an alternative to the break/fix or on-demand ...

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