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In June 2021, Zoom acquired Kites (Karlsruhe Information Technology Solutions), an artificial intelligence-based language translation company with an aim to reduce language barriers in video calls. [55] In September 2021, Zoom's attempt to acquire contact center company Five9 for $14.7 billion was turned down by Five9's shareholders. [56] [57]
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Zoom Phone Provider Exchange, which gives customers options for voice services, reaches more than 70 countries. [34] In July 2022, an option was added on Zoom Phone to turn on end-to-end encryption during one-on-one calls between users on the same company account. [36] In September 2020, Zoom added new accessibility features to make the app ...
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.