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Theft, both internal and external to the company, continues to be the driving force behind retail inventory shrinkage, at 78.3% of all shrinkage in 2008. Of that portion, 42.7% is attributed to employee (also known as internal) theft and 35.6% was due to external theft, known as shoplifting.
Shrink is caused by operational errors, internal theft, and external theft. Retail loss prevention is responsible for identifying these causes and following up with training, preventing, investigating, responding to and resolving them. According to the 2018 Federal National Retail Security Survey, the average Shrink % for US Retailers is 1.33%. [3]
Customer and employee theft drive roughly two-thirds of shrink, retailers estimate, on top of damaged or spoiled products, administrative errors, vendor fraud, and other factors.
The terms shoplifting and shoplifter are not usually defined in law, and generally fall under larceny. In the retail industry, the word shrinkage (or shrink) is used to refer to merchandise often lost by shoplifting. The term five-finger discount is an euphemism for shoplifting, humorously referencing stolen items taken "at no cost" with the ...
But external theft, according to the NRF’s latest survey of retailers, accounts for about 36% of overall shrink — about the same as the years leading up to the pandemic.
Public anxiety over shoplifting is an enduring phenomenon and is often a stand-in for larger concerns of cultural, economic or political changes ... (Shrink also includes employee theft, damaged ...
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However, the National Retail Federation (NRF) said that same month that the effect of theft on retailers’ bottom lines was about the same as in previous years, with total retail shrinkage at $112 billion in 2022 (1.55% of sales), up from $93.9 billion (1.44% of sales) in 2021. External theft, including organized retail crime, represented 36% ...