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Technology companies in the New York City metropolitan area represent a significant and growing economic component of the New York metropolitan area, the most populous combined statistical area in the United States [1] and one of the most populous urban agglomerations in the world. [2] [3] New York is a top-tier global high technology hub. [4]
Tier I (or Level 1, abbreviated as T1 or L1) is the first technical support level. The first job of a Tier I specialist is to gather the customer's information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. [6]
The term has grown somewhat obsolete since 2003 as New York tech companies spread outside of Manhattan, and New York as a whole is now a top-tier global high technology hub. [2] Silicon Alley, once a metonym for the sphere encompassing the metropolitan region's high technology industries, [ 3 ] is no longer a relevant moniker as the city's tech ...
Level 3 Communications, Inc. was an American multinational telecommunications and Internet service provider company headquartered in Broomfield, Colorado. [4] It ultimately became a part of CenturyLink (now Lumen Technologies), where Level 3 President and CEO Jeff Storey was installed as Chief Operating Officer, becoming CEO of CenturyLink one year later in a prearranged succession plan.
The New York City Subway is one of the few subways worldwide operating 7 days a week, 24 hours a day, every day of the year. The schedule is divided into different periods, with each containing different operation patterns and train intervals.
Outside of New York City, NYC's 311 service can be accessed by calling (212) NEW-YORK (212-639-9675) (dialing 3-1-1 outside of New York City may contact the local municipality's 311 service). There is also a website and a mobile app to access the 311 service. [12] Between 2003 and 2006 NYC311 received more than 30 million calls.
The 3 Seventh Avenue Express [3] is a rapid transit service in the A Division of the New York City Subway. Its route emblem, or "bullet", is colored red since it uses the IRT Broadway–Seventh Avenue Line through most of Manhattan. [4] The 3 operates 24 hours a day, although service patterns vary based on the time of day.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.