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111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
People who need help in another language can call 111 and ask for an interpreter, British Sign Language (BSL) users can contact 111 using the NHS 111 BSL interpreter service by visiting 111.nhs.uk ...
‘NHS 111 Online is available to signpost people to the best option for their care needs ahead of winter,’ the NHS national medical director said.
Carson's proposal for “A new model of integrated out-of-hours provision ... accessed by patients via a single telephone call, routed in the first place through NHS Direct and passed, where necessary, to the appropriate provider of out-of-hours services in that locality.” eventually developed into NHS 111 and influenced the formulation of ...
NHS Direct Wales is a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency; it also functions as a confidential advice service for some medical matters which a patient might be reluctant to discuss with ...
NHS Pathways is a triage software utilised by the National Health Service of England to triage public telephone calls for medical care and emergency medical services – such as 999 or 111 calls – in some NHS trusts and seven of the ambulance services in the country.
NHS England said that “High Intensity Use services”, which rely on the latest data to find the most regular attendees in their area, have already been rolled out to 125 A&Es across the country.
In Scotland, the NHS24 service moved from 0845 424 2424 to 111 on 29 April 2014. [25] [26] NHS 111 Wales (formally NHS Direct Wales) can now be accessed through the 111 number. [27] It previously used 0845 46 47 but the rollout of 111 was completed, [27] following trials starting in 2016 [28]