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2. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...

3. 10 Phone Systems for Small Businesses - AOL

   www.aol.com/10-phone-systems-small-businesses...

   Ready to upgrade your business communications? Start by comparing VoIP phone service providers.

4. Visual Interactive Voice Response - Wikipedia

   en.wikipedia.org/wiki/Visual_Interactive_Voice...

   Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...

5. List of VoIP companies - Wikipedia

   en.wikipedia.org/wiki/List_of_VoIP_companies

   International calling service using VoIP and IVR Nfon: Munich: Germany: Cloud-based telephone systems Nextiva: Scottsdale, Arizona: United States: Cloud-based Communications, VoIP and IVR Ooma: Palo Alto, California: United States: VoIP communications for small businesses, home and mobile Radvision: New Jersey: United States

6. Comparison of VoIP software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_VoIP_software

   This is a comparison of voice over IP (VoIP) software that examines applications and systems used for conducting voice and multimedia communications across Internet Protocol (IP) networks. VoIP technology has transformed telecommunications by offering alternatives to traditional telephony systems while providing enhanced features and cost savings.

7. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   Call centre technologies often include: speech recognition software which allowed Interactive Voice Response (IVR) systems to handle first levels of customer support, text mining, natural language processing to allow better customer handling, agent training via interactive scripting and automatic mining using best practices from past ...