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ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
LiveCompare is a change impact analysis tool that uses AI to detect potential risks within SAP ecosystems. [31] NeoLoad is an automated performance testing platform for enterprise organizations continuously testing from APIs to applications. Tricentis Test Automation for ServiceNow is a testing tool that is deployed on the ServiceNow platform. [33]
Software as a service (SaaS / s æ s / [1]) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. [2] Unlike other software delivery models, it separates "the possession and ownership of software from its use". [3]
Oracle RightNow is an American customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. [1] It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.
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The United States Army and the United States Marines Corps reached agreement to standardize on a new variant of the system to be called Joint Capabilities Release (JCR) developed by the Project Manager, Joint Battle Command-Platform (PM JBC-P) that was fielded in 2013. [3]
Hybrid service integrator: Service integration responsibilities are distributed across the client and one of their service providers. Prime vendor, where one organisation sub-contracts services to external service providers is not a SIAM structure, although it requires similar capabilities.
Unlike the major six tool capabilities (see above), the following categories are introduced for the list, which correlate closer with the product marketing or summarizes capabilities, such as requirements management (including the elicitation, analysis and specification parts) and test management (meaning verification & validation capabilities).