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What it is: HeyGen, a generative-AI video creator for enterprises, launched agents as virtual avatars that can provide around-the-clock customer support. Founded: 2020 Total funding: $60 million
Cohere, an AI startup focused on enterprise technology, unveiled North on Thursday — an all-in-one platform combining large language models, multimodal search, and agents to help its customers ...
Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations. The ...
Contact centers are therefore seen as a complete customer service solution, where as call centers simply cover one aspect of customer interactions. [10] As a part of improving CX, AI is also improving the employee experience. AI is able to automate tasks to free up time for contact center agents to focus on higher priority tasks. For example ...
In November 2014, [24]7.ai acquired IntelliResponse, a provider of digital self-service technology, including virtual agent solutions. [12] In August 2015, [24]7.ai acquired Campanja, a Search Engine bidding platform with offices in Stockholm, London, Palo Alto, Chicago and New York, adding real-time marketing capability to the [24]7.ai offering.
X.AI Corp., [4] [5] doing business as xAI, is an American startup company working in the area of artificial intelligence (AI). Founded by Elon Musk in March 2023, its stated goal is "to understand the true nature of the universe".
Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. [2] It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.
Klarna’s ChatGPT-inspired bot is now handling two-thirds of Klarna’s customer service chats, and the company thinks it will drive a $40 million improvement in profit this year.