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  2. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

  5. Here's the Best Time to Call Customer Service - AOL

    www.aol.com/news/on-best-time-to-call-customer...

    As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.

  6. 7 tips to becoming a customer service ninja - AOL

    www.aol.com/news/2009-10-20-7-tips-to-becoming-a...

    For premium support please call: 800-290-4726 more ways to reach us more ways to reach us

  7. The New Tipping Etiquette: How Much to Tip in Every Situation

    www.aol.com/tipping-etiquette-much-tip-every...

    For premium support please call: 800-290-4726 more ways to reach us. Mail. ... were now asking for tips. Newer service jobs became popular, like concierge health care, where doctors and nurses ...

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