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By default you will be emailed with updates on the status of your task. Sometimes developers may reject or misunderstand a bug report or feature request and close a report that you think is still valid. If you believe there's still an issue, you can add a comment and try to make a better explanation, or you can take it to the mailing list.
Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
A major component of a bug tracking system is a database that records facts about known bugs. Facts may include the time a bug was reported, its severity, the erroneous program behavior, and details on how to reproduce the bug; as well as the identity of the person who reported it and any programmers who may be working on fixing it.
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The software update tracking features are all still available, but the old layout is no longer used. Daily updates for programs are listed, and users can download CNET's TechTracker utility for maintaining their installed software through the Download.com site. The VersionTracker URL is no longer active.
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.