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"It has improved the whole boarding process, so you see less crowding at the gate," American Airlines senior vice president of airport operations told CBS News. Industry experts praised the move ...
American Airlines' new boarding tech might stop you at now over 100 airports. ... Families, for example, might be booked on several different reservations across more than one group, he said ...
American Airlines is cracking down on flyers who try to cut in line prior to their boarding time.. An “audible signal” will alert gate agents when passengers try to jump ahead of others who ...
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Experts said that in addition to enforcing the rules and efficiency when boarding the plane, airlines like to reward their highest paying and frequent flyers with early boarding as a perk, so they ...
American Airlines is testing a new technology at three airports across the country during the boarding process that aims to cut down on passengers who try to cut the line. The technology, which is ...
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