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National Securities Depository Limited (NSDL) is an Indian central securities depository under the jurisdiction of Ministry of Finance, Government of India based in Mumbai. The enactment of Depositories Act, December 1995 paved the way for establishment of NSDL. It was established in 1995 as the first electronic securities depository in India ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Protean eGov Technologies Limited (previously NSDL e-Governance Infrastructure Limited) is an Indian technology company headquartered in Mumbai. [1] The company focuses on developing digital public infrastructure (DPI) and e-governance initiatives for various governmental bodies in India. [ 2 ]
From March 2023, ONDC will start network-wide scoring of sellers. This network-wide rating will include elements of feedback regarding transactions and performance of the sellers including the extent of grievance resolution. [61] As of 16 January 2023, ONDC completed 4,000 successful transactions as part of beta testing. [62]
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate. [1]
EFM enables deployment across the enterprise, providing decision makers with important data for increasing customer satisfaction, loyalty and lifetime value. EFM enables companies to look at customers "holistically" and to better respond to customer needs. [5] Enterprise feedback management systems root from PA technologies.
In February 1999, CDSL received certificate of commencement of business from Securities and Exchange Board of India (SEBI). [7] On 30 June 2017, CDSL was listed on the National Stock Exchange (NSE) through initial public offering (IPO) [8] making it the first depository in Asia-Pacific region and only the second depository in the world to get listed.