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  2. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    Rogers and Farson write: "Active listening is an important way to bring about changes in people. Despite the popular notion that listening is a passive approach, clinical and research evidence clearly shows that sensitive listening is a most effective agent for individual personality change and group development.

  3. Formative assessment - Wikipedia

    en.wikipedia.org/wiki/Formative_assessment

    Formative vs summative assessments. Formative assessment, formative evaluation, formative feedback, or assessment for learning, [1] including diagnostic testing, is a range of formal and informal assessment procedures conducted by teachers during the learning process in order to modify teaching and learning activities to improve student attainment.

  4. Socratic questioning - Wikipedia

    en.wikipedia.org/wiki/Socratic_questioning

    Socratic questioning (or Socratic maieutics) [1] is an educational method named after Socrates that focuses on discovering answers by asking questions of students. According to Plato, Socrates believed that "the disciplined practice of thoughtful questioning enables the scholar/student to examine ideas and be able to determine the validity of those ideas". [2]

  5. Corrective feedback - Wikipedia

    en.wikipedia.org/wiki/Corrective_feedback

    Corrective feedback is a frequent practice in the field of learning and achievemen [1] t.It typically involves a learner receiving either formal or informal feedback on their understanding or performance on various tasks by an agent such as teacher, employer or peer(s). [2]

  6. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of improving the balance between customer attitudes before and after the consumption process. [2] Expectancy Disconfirmation Theory is the most widely accepted theoretical framework for explaining customer satisfaction ...

  7. Amid DEI Rollbacks, Here Are 3 Key Steps Leaders Can Take

    www.aol.com/news/amid-dei-rollbacks-3-key...

    Feedback isn’t just about performance—it’s about connection. ... "I struggled with asking for help on a recent project because I didn’t want to seem weak, but I realized that it was the ...

  8. Feedback - Wikipedia

    en.wikipedia.org/wiki/Feedback

    Negative feedback can be used to correct output errors or to desensitize a system to unwanted fluctuations. [46] In feedback amplifiers, this correction is generally for waveform distortion reduction [47] or to establish a specified gain level. A general expression for the gain of a negative feedback amplifier is the asymptotic gain model.

  9. 360-degree feedback - Wikipedia

    en.wikipedia.org/wiki/360-degree_feedback

    360-degree feedback can include input from external sources who interact with the employee (such as customers and suppliers), subordinates, peers, and supervisors. It differs from traditional performance appraisal, which typically uses downward feedback delivered by supervisors employees, and upward feedback delivered to managers by subordinates.