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The company released a free network monitor product in December 2014. [26] In June 2021, Spiceworks Desktop 7.5, became unavailable for download, and at the end of the year, end of life. The company released Cloud Help Desk solution. [27]
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The company was founded in Houston, Texas, by former Shell employees Scott Boulette, John Moores, and Dan Cloer, whose surname initials were adopted as the company name BMC Software. [4]
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Zendesk, Inc. is an American company headquartered in San Francisco, California.It provides software-as-a-service products related to customer support, sales, and other customer communications.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.