Ad
related to: webex contact center agent ai
Search results
Results from the WOW.Com Content Network
According to the company, its software uses AI to boost company's efficiency by "predicting interpersonal behavior" [10] between the callers and agents. [2] VentureBeat explains that "when a customer calls into a call center, Afiniti matches their phone number — either landline or cellphone — with any information tied to it from up to 100 ...
It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2] Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and Webex Devices. [3] All Webex products are part of the Cisco Systems collaboration portfolio. [4]
The company operates contact centers that outsource voice and chat agent services, for sales and support. The main demands are in telecommunications, financial services, retail, insurance, and travel industries. Its early offerings were contact center services with voice contact center agents. [2]
In some cases, the agent-assisted automation streamlines the process and allows calls to be handled more quickly. By eliminating cutting and pasting from one application to another, by auto-navigating applications, and by providing a single view of the customer, agent-assisted automation can reduce call handle time and increase agent productivity.
Cloud Collaboration and Contact Center Platform United States $ 1,900,000,000 [224] December 21, 2017: Cmpute.io (47Line Technologies) software solution to analyze cloud-deployed workloads and consumption patterns for cost-optimization strategies India — [225] February 9, 2018: Skyport Systems Cloud managed secure edge compute server platform
Some retailers are using President-elect Donald Trump's proposed tariffs to urge consumers to shop now, suggesting if the import duties go into effect next year, a range of goods could cost ...
In the US, it's common for children to leave Santa Claus milk and cookies. But this tradition looks different for children around the world. In Ireland, some families leave Santa a pint of Guinness.
A part of the Cisco Unified Services Delivery Solution that includes hosted versions of Cisco Unified Communications Manager (UCM), Cisco Unified Contact Center, Cisco Unified Mobility, Cisco Unified Presence, Cisco Unity Connection (unified messaging) and Cisco Webex Meeting Center. [170]
Ad
related to: webex contact center agent ai