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  2. Microsoft Customer Care Framework - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Customer_Care...

    It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.

  3. Master service agreement - Wikipedia

    en.wikipedia.org/wiki/Master_service_agreement

    This master agreement can be used to mediate employer-employee conflict in the workplace by having a reference point to work out solutions and set specific terms. Contracts are often negotiated as a unified master service agreement and statement of work , such as with information technology service providers .

  4. End-user license agreement - Wikipedia

    en.wikipedia.org/wiki/End-user_license_agreement

    An end-user license agreement or EULA (/ ˈ j uː l ə /) is a legal contract between a software supplier and a customer or end-user. The practice of selling licenses to rather than copies of software predates the recognition of software copyright , which has been recognized since the 1970s in the United States.

  5. Microsoft Intune - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Intune

    Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.

  6. Innovative Communications Alliance - Wikipedia

    en.wikipedia.org/wiki/Innovative_Communications...

    The Carrier Hosted Unified Communications Solution is an integration of the Nortel Communication Server 2000 softswitch with Microsoft Office Communications Server 2000 and Exchange Server 2007 Unified Messaging, to provide instant messaging, voice services, video conferencing, and other multimedia services.

  7. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  8. Microsoft Exchange Server - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Exchange_Server

    For service providers looking to host Microsoft Exchange, there is a Service Provider License Agreement (SPLA) available whereby Microsoft receives a monthly service fee instead of traditional CALs. Two types of Exchange CAL are available: Exchange CAL Standard and Exchange CAL Enterprise. The Enterprise CAL is an add-on license to the Standard ...

  9. Microsoft Enterprise Agreement - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Enterprise_Agreement

    The Enterprise Agreement, whose price is tiered to the number of computers or users being licensed, is a three-year contract which covers all software licensing and updates for one client system. An option is given at contract termination to renew for one or three additional years.

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