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In 2023, the Brazilian pet store trade had an estimated income of R$ 70 billion (US$14.02 billion). [4] [5] According to the Brazilian Association of the Pet Products Industry (Abinpet) and the Instituto Pet Brasil, Brazil is considered the third largest market (4.95%), behind only the United States (43.7%) and China (8.7%).
The company's third CEO, Phil Francis, re-tooled the company by emphasizing employee training and customer service, overhauling operations and systems, redesigning stores for visual appeal, and marketing PETsMART as a one-stop shop for pet products and services. By 2002, the company had fully integrated its in-store, online, and catalog sales.
A 1994 Chicago Sun-Times review called the Drs. Foster and Smith catalog "a dog-gone good source" for pet products, [24] while the Star Tribune has called it "a good resource for people who can't get to the pet superstores." [25] In 1999, the company made Multichannel Merchant's list of best catalog copy, ranking second. [26]
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The company expanded to Puerto Rico, opening a store in San Juan in 2012, and one in Ponce in 2013. [52] Petco, through a joint venture with Grupo Gigante, also opened the first of several stores in Mexico in 2013. [53] In 2015, Petco acquired Drs. Foster and Smith, at the time the largest online retailer of pet supplies in the US. [54]
The first store was opened in Chester in 1991, by Anthony Preston. [3] In December 1999, Pets at Home acquired Petsmart UK, [4] bringing a chain of 140 stores under Pets at Home branding. [5] Pets at Home was sold to Bridgepoint Capital for £230 million in July 2004. [6] In November 2007, the 200th store, Barnstaple, opened. [7]
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