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An employee assistance program in the United States generally offers free and confidential assessments, short-term counseling, referrals, and follow-up services for employees. EAP counselors may also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs.
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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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The format of the toll-free number is called a non-geographic number, in contrast to telephone numbers associated with households that are geographic. (Since the advent of cell phones and voice over IP, households can have any area code in the U.S., but it is still geographic in the sense that calls from that area code are considered local, but ...