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Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
Workforce Modeling is the process by which the need for skilled workers at a particular point in time is matched directly with the availability and preference of skilled workers . The resulting mathematical models may be used to perform sensitivity analysis and generate data output in the form of reports and schedules.
The objective of human resource (HR) planning is to ensure the best fit between employees and jobs, while avoiding workforce shortages or spares. The three key elements of the HR planning process are forecasting labour demand, analysing present labour supply, and balancing projected labour demand and supply.
Predictive Modelling: based on a combination of both classical forecasting methods and new, non-traditional prediction technologies, which are tuned to each customers business requirements and circumstances. The service includes project planning, data validation, model training and calibration, onsite support, and parallel running. [21]
IBM Planning Analytics powered by TM1 (formerly IBM Cognos TM1, formerly Applix TM1, formerly Sinper TM/1 [1]) is a business performance management software suite designed to implement collaborative planning, budgeting and forecasting solutions, interactive "what-if" analyses, as well as analytical and reporting applications.
Service chains consider the full life-cycle of service demand from early stages of forecasting, through planning, scheduling, dispatch, execution and post-analysis. Service chain optimization is closely related to the fields of workforce management and field service management ; the activity performed by field service resources is managed ...
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