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Business activity monitoring (BAM) is a category of software intended for use in monitoring and tracking business activities. BAM is a term introduced by Gartner, Inc. , referring to the collection, analysis, and presentation of real-time information about activities within organizations , including those involving customers and partners.
Employee monitoring software, also known as bossware or tattleware, is a means of employee monitoring, and allows company administrators to monitor and supervise all their employee computers from a central location. [1] It is normally deployed over a business network and allows for easy centralized log viewing via one central networked PC.
Employee monitoring is the (often automated) surveillance of workers' activity. Organizations engage in employee monitoring for different reasons such as to track performance , to avoid legal liability, to protect trade secrets , and to address other security concerns. [ 1 ]
Computer surveillance in the workplace is the use of computers to monitor activity in a workplace. Computer monitoring is a method of collecting performance data which employers obtain through digitalised employee monitoring. Computer surveillance may nowadays be used alongside traditional security applications, such as closed-circuit ...
Performance management functions can also be split into end-to-end performance measuring and infrastructure component measuring functions. Another recently emerging sector is operational intelligence (OI) which focuses on real-time monitoring of business events that relate to business processes, not unlike business activity monitoring (BAM).
In 1997, Kurtzman [44] found that 64 percent of the companies questioned were measuring performance from a number of perspectives in a similar way to the balanced scorecard. Balanced scorecards have been implemented by government agencies, military units, business units and corporations as a whole, non-profit organizations, and schools.
Monitoring includes the continuous assessment of programmes based on early detailed information on the progress or delay of the ongoing assessed activities. [1] Evaluation involves the examination of the relevance, effectiveness, efficiency and impact of activities in the light of specified objectives. [2]
Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.