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  2. Configuration item - Wikipedia

    en.wikipedia.org/wiki/Configuration_item

    Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).

  3. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...

  4. Cheat sheet - Wikipedia

    en.wikipedia.org/wiki/Cheat_sheet

    A cheat sheet that is used contrary to the rules of an exam may need to be small enough to conceal in the palm of the hand Cheat sheet in front of a juice box. A cheat sheet (also cheatsheet) or crib sheet is a concise set of notes used for quick reference.

  5. Kanban board - Wikipedia

    en.wikipedia.org/wiki/Kanban_board

    Complex kanban boards can be created that subdivide "in progress" work into multiple columns to visualise the flow of work across a whole value stream map. According to the Project Management Institute , a kanban board is a "visualization tool that shows work in progress to help identify bottlenecks and overcommitments, thereby allowing the ...

  6. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

  7. Decision table - Wikipedia

    en.wikipedia.org/wiki/Decision_table

    Decision tables are a concise visual representation for specifying which actions to perform depending on given conditions. Decision table is the term used for a Control table or State-transition table in the field of Business process modeling; they are usually formatted as the transpose of the way they are formatted in Software engineering.

  8. Infosys - Wikipedia

    en.wikipedia.org/wiki/Infosys

    Panaya is a platform that assists organizations in accelerating application delivery and innovation. Infosys Equinox is a digital commerce platform designed for facilitating user-friendly and personalized shopping experiences. Infosys Meridian is a workplace platform for increased productivity in remote and hybrid work environments. [29]

  9. Management information system - Wikipedia

    en.wikipedia.org/wiki/Management_information_system

    While it can be contested that the history of management information systems dates as far back as companies using ledgers to keep track of accounting, the modern history of MIS can be divided into five eras originally identified by Kenneth C. Laudon and Jane Laudon in their seminal textbook Management Information Systems.