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Below are troubleshooting charts with causes and solutions for common water softener problems. Need help troubleshooting? Call 1-888-64WATER (1-888-649-2837).
Excess water can gather in the salt tank because it's not escaping through the drain hose. Let’s make sure the drain hose is clear of any sort of obstruction. a. Remove the drain hose adapter: Push the softener's bypass valve INTO the bypass position to stop water flow to the system.
We recommend regular use of Morton Clean and Protect™, Clean and Protect™ Plus Rust Defense™ or Morton Pure and Natural™ salt in all water softeners. Breaking a salt bridge and cleaning the nozzle and venturi are common water softener maintenance. Find out more.
Error Code. 3 months ago Updated. Do you have an error code coming up on the display screen of your unit? Don't worry, we're here to help. Let's go through some troubleshooting steps together to see what's going on. Possible Causes. Below are possible malfunctions that may result in an Error code.
You should hear it start making noise within 5-10 seconds. A recharge cycle lasts around 2-2.5 hours. After the cycle has finished, test your water at several faucets with a hardness test strip. 0-3 gpg or 0-50 ppm is considered soft. Please let us know if this article was helpful by voting below.
If your Morton water softener has stopped producing water, there are a few troubleshooting steps you can take to identify and fix the issue. Below, we’ve outlined three common causes of no water and provided step-by-step instructions on how to address each one.
For help with your Morton Water Softener or Water Filtration System, please contact us through your preferred method below. Our Representatives are ready to answer your questions regarding: Water Testing, Installation, Troubleshooting, Product Application, Performance, Specifications, and more.
If you feel or see the effects of hard water, it’s not too late. Make sure to add two to three bags of Morton System Saver II or Rust Remover to clean the resin tank. You have great soft water again in no time.
Press and hold the VAC/RCHG button for 3 seconds as an alternative way to clear an error code. Brine tank full of water, No soft water or Not using salt. Solution: Disassemble and clean the nozzle and venturi: Clean all parts using a soft tooth brush, mild soap and warm water.
It's important to make sure your water softener is performing correctly. There are a few simple checks you can do. These include properly programming the softener as well as routinely checking water flow, salt, and water levels in the tank. Check out our article How Do I Know If My Softener Is Working?