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This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
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Review aggregator Rotten Tomatoes reports that 96% of 160 critics gave the film a positive review, with an average rating of 7.9/10. The site's critics consensus reads: " Tangerine shatters casting conventions and its filmmaking techniques are up-to-the-minute, but it's an old-fashioned comedy at heart—and a pretty wonderful one at that."
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