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On 7 August 2019, IRCTC launched a payment wallet named iMudra. [21] [22] On 11 August 2021, IRCTC introduced a smart card system through which unreserved train tickets which can be bought either at railway stations or online. [23] IRCTC provides train and ticketing related information to passengers through SMS. [24] A food plaza run by IRCTC
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The department is also concerned with provisioning of passenger amenities and re-dressal of customer complaints. Various passenger amenities in Railway Stations and Trains, like catering, stalls on the Railway Stations, services in trains and stations etc. come under the superintendence of IRTS Officers working in the Commercial Department.
Next Generation e-Ticketing (NGeT): The Internet-based E-ticketing reservation system, developed for IRCTC, that connects at the back-end to PRS. [7] Computerization of Indian Railways' Unreserved Ticketing System: Unreserved ticketing is a major component of IR's ticket volume, and an important source of revenue.
RailTel Corporation of India Ltd. is an Indian Navaratna Public Sector Undertaking (PSU) which provides broadband and VPN services. RailTel was formed in September 2000 with the objective of creating a nationwide broadband, telecom and multimedia network, and to modernise train control operation and safety system of Indian Railways.
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