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  2. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...

  3. Configuration management database - Wikipedia

    en.wikipedia.org/wiki/Configuration_management...

    CMDBs can be used for many things, including but not limited to: business intelligence, software and hardware builds, inventory, [4] impact analysis for change management, [5] and incident management. In the context of ITIL, the use of CMDBs is as part of infrastructure operations and support. The CMDB represents the authorized configuration of ...

  4. List of computing and IT abbreviations - Wikipedia

    en.wikipedia.org/wiki/List_of_computing_and_IT...

    WS-D—Web Services-Discovery; WSDL—Web Services Description Language; WSFL—Web Services Flow Language; WUSB—Wireless Universal Serial Bus; WWAN—Wireless Wide Area Network; WWID—World Wide Identifier; WWN—World Wide Name; WWW—World Wide Web; WYSIWYG—What You See Is What You Get; WZC—Wireless Zero Configuration

  5. Glossary of computer hardware terms - Wikipedia

    en.wikipedia.org/wiki/Glossary_of_computer...

    See also References External links A Accelerated Graphics Port (AGP) A dedicated video bus standard introduced by INTEL enabling 3D graphics capabilities; commonly present on an AGP slot on the motherboard. (Presently a historical expansion card standard, designed for attaching a video card to a computer's motherboard (and considered high-speed at launch, one of the last off-chip parallel ...

  6. Virtual help desk - Wikipedia

    en.wikipedia.org/wiki/Virtual_help_desk

    A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.

  7. Product Support Services - Wikipedia

    en.wikipedia.org/wiki/Product_Support_Services

    Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.

  8. Operational technology - Wikipedia

    en.wikipedia.org/wiki/Operational_Technology

    More recently IT-standard network protocols are being implemented in OT devices and systems to reduce complexity and increase compatibility with more traditional IT hardware (e.g. TCP/IP); this however has had a demonstrable reduction in security for OT systems, which in the past have relied on air gaps and the inability to run PC-based malware ...

  9. Data center services - Wikipedia

    en.wikipedia.org/wiki/Data_center_services

    Data center services encompass all of the services and facility-related components or activities that support the implementation, maintenance, operation, and enhancement of a data center, [1] which is an environment that provides processing, storage, networking, [2] management and the distribution of data within an enterprise. [3]