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Service quality can be related to service potential (for example, worker's qualifications); service process (for example, the quickness of service) and service result (customer satisfaction). Individual service quality states the service quality of employees as distinct from the quality that the customers perceived.
Business Ethics Quarterly is a peer-reviewed academic journal that publishes theoretical and empirical research relevant to all aspects of business ethics.It publishes articles and reviews on a broad range of topics, including the internal ethics of business organizations, the role of business organizations in larger social, political, and cultural frameworks, and the ethical quality of market ...
The Journal of Business Ethics was founded by Alex C. Michalos (Institute for Social Research and Evaluation, University of Northern British Columbia) and Deborah C. Poff (Department of Philosophy, Carleton University) and originally published by D. Reidel. Professors Michalos and Poff served as the journal's Editors in Chief from its inception ...
SERVQUAL is a multidimensional research instrument designed to measure service quality by capturing respondents' expectations and perceptions along five dimensions of service quality. [2] The questionnaire consists of matched pairs of items - 22 expectation items and 22 perceptions items - organised into five dimensions which are believed to ...
The main academic full-text databases are open archives or link-resolution services, although others operate under different models such as mirroring or hybrid publishers. . Such services typically provide access to full text and full-text search, but also metadata about items for which no full text is availa
This index of ethics articles puts articles relevant to well-known ethical (right and wrong, good and bad) debates and decisions in one place - including practical problems long known in philosophy, and the more abstract subjects in law, politics, and some professions and sciences.
Quality Control is the ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome. Quality Assurance is the planned or systematic actions necessary to provide enough confidence that a product or service will satisfy the given requirements.
Business ethics operates on the premise, for example, that the ethical operation of a private business is possible—those who dispute that premise, such as libertarian socialists (who contend that "business ethics" is an oxymoron) do so by definition outside of the domain of business ethics proper.