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In business, commerce, and economics, a client is a person who receives advice or services from a professional, such as a lawyer or a health care provider.Clients differ from customers in that customers are thought of as "one-time buyers" while clients can be seen as "long-term recipients", [1] and customers buy goods as well as services.
Features: features are additional characteristics that enhance the appeal of the product or service to the user. Reliability: a key element for users who need the product to work without fail for an adequate length of time. Conformance: is the product made exactly as the designer intended. Durability: a measure of the length of a product’s life.
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Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point. [2] Most products fall between these two extremes. For example, a restaurant provides a physical good (the food ), but also provides services in the form of ambience, the setting and clearing of the table, etc.
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
A restaurant waiter is an example of a service-related occupation. A service is an act or use for which a consumer, company, or government is willing to pay. [1] Examples include work done by barbers, doctors, lawyers, mechanics, banks, insurance companies, and so on.
The term "service users" is commonly used in the U.K. In the U.S. "consumer" is most frequently used by ex-patients and users of psychiatric and alternative services. One can view this term, "consumer," neutrally as a person who receives psychological services, perhaps from a psychologist, a psychiatrist or a social worker.