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2. IT assistant - Wikipedia

   en.wikipedia.org/wiki/IT_assistant

   Bachelor or associate degree in Information Technology or related field like Computer Science, Electronics, Software, Information Systems, Telecommunication, Electrical or a diploma/certificate in Information Technology, Computing Studies or a related discipline; Two years’ post-qualification experience in help desk services; and

3. List of computer occupations - Wikipedia

   en.wikipedia.org/wiki/List_of_computer_occupations

   List of computer occupations. ... Support technician (Help Desk) ... Bureau of Labor Statistics jobs list database in text

4. Computer repair technician - Wikipedia

   en.wikipedia.org/wiki/Computer_repair_technician

   The computer technician can only reimage if there is an image of the hard drive for that computer either in a separate partition or stored elsewhere. [ 3 ] On a Microsoft Windows system, if there is a restore point that was saved (normally saved on the hard drive of the computer) then the installed applications and Windows Registry can be ...

5. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

7. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...