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  2. Business process re-engineering - Wikipedia

    en.wikipedia.org/wiki/Business_process_re...

    This method of organizational transformation is implemented by analyzing and restructuring various aspects of a business, such as workflow, communication, and decision-making processes, with the goal of achieving significant improvements in performance, such as increased productivity, reduced costs, and improved customer satisfaction.

  3. Performance improvement - Wikipedia

    en.wikipedia.org/wiki/Performance_improvement

    Performance is a measure of the results achieved. Performance efficiency is the ratio between effort expended and results achieved. The difference between current performance and the theoretical performance limit is the performance improvement zone. Another way to think of performance improvement is to see it as improvement in four potential areas:

  4. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    The plan–do–check–act cycle is an example of a continual improvement process. The PDCA (plan, do, check, act) or (plan, do, check, adjust) cycle supports continuous improvement and kaizen. It provides a process for improvement which can be used since the early design (planning) stage of any process, system, product or service.

  5. Performance improvement plans, common at large companies, ... At the end of the year, once the layoffs had commenced, upwards of 3,300 staffers a month were on such a plan.

  6. Sales and operations planning - Wikipedia

    en.wikipedia.org/wiki/Sales_and_operations_planning

    The goals of S&OP could be classified in these categories: alignment and integration, operational improvement (improvement of the operational performance, improve forecast accuracy), results focused on a single perspective (for instance, improve supply chain performance, improve customer service), results based on trade off (for example ...

  7. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    The Alliance for Performance Excellence is a network of state and local organizations that use the Baldrige Criteria for Performance Excellence at the grassroots level to improve the performance of local organizations and economies. browsers can find Alliance members in their state and get the latest news and events from the Baldrige community.

  8. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

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