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Apple now has released a total of 38 different iPads, and it's getting harder to keep them straight. So this user tip is aimed at maintaining a list divided by sub line, that includes screen size, CPU, release year, charge port type, Apple Pencil model it is compatible with if any, and Apple Intelligence ( I) compatibility, discontinuation date and iOS / iPad OS versions they can run now.
Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums.
If your iPad doesn’t have the Home button, do the following: Press and quickly release the volume button nearest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button. When the Apple logo appears, release the top button. Force restart iPad (models with the Home button)
If your iPad model has been stuck on iOS 9 or 10 for all of these past years, then it is possible you own an over 10-1/2 to 11-1/2 year old, 2011 iPad 2 or 2012 iPad 3, 4 or 1st gen iPad Mini. These iPad models cannot ever upgrade beyond iOS 9.3.5/9.3.6 or 10.3.3/10.3.4.
If you need/want an iPad with an up to date iPadOS with access to current, updated apps, then you really need to seriously consider a purchase of a new iPad model OR a much, MUCH “newer” and less expensive, refurbished or used iPad models, from better known, trusted Apple product/device retailers/resellers, some locally or from online, on ...
iPad Air (3rd generation and later) iPad (5th generation and later) iPad mini (5th generation and later) If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience ...
Once you've successfully gotten back in, since you are intending to give the iPad to your son, follow the directions in this to properly prepare it for him to use: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
iPad Pro 11" (1st generation and later) iPad Pro 10.5" iPad Air (3rd generation and later) iPad (6th generation and later) iPad mini (5th generation and later) If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be ...
The iPad 4th generation is ineligible and excluded from upgrading to iOS 11. It's NOT just the CPU. With the introduction of iOS 11, ALL support for older 32 bit iDevices and any iOS 32 bit apps has ended.
You might be well advised to seek assistance directly from Apple Support - as they may wish to record and escalate as appropriate. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App.