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At the time of the merger, T-Mobile had about 32 million subscribers, to which MetroPCS added around 9 million. [18] In 2012, there was a series of armed robberies in Metro stores which was attributed to low security measures. [19] In the same year, T-Mobile and Metro became some of the earliest companies to offer unlimited data plans. [20]
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The results combine data from customer service, voice quality, text messaging services, and data speeds. [189] On February 6, 2016, T-Mobile was awarded the JD Power Award for customer satisfaction in the full-service wireless category for the second year in a row. T-Mobile received the highest score ever in the wireless industry. [190]
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Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the four major cellular carriers in the country—AT&T Mobility, Boost Mobile, T-Mobile US, and Verizon—and offer various levels of free and/or paid talk, text and data services to their customers.