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  2. Sample Resume: Customer Service Manager - AOL

    www.aol.com/news/2010-07-01-resume-for-customer...

    This resume was submitted by Linda Dobogai of Aberlene Resume & Career Services.

  3. Customer Service Job Description - AOL

    www.aol.com/news/2010-10-15-customer-service-job...

    Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.

  4. Knowledge, Skills, and Abilities - Wikipedia

    en.wikipedia.org/wiki/Knowledge,_Skills,_and...

    Knowledge – the subjects, topics, and items of information that an employee should know at the time he or she is hired or moved into the job. Skills – technical or manual proficiencies which are usually learned or acquired through training. Abilities – the present demonstrable capacity to apply several knowledge and skills simultaneously in order to complete a task or perform an ...

  5. Chief information officer - Wikipedia

    en.wikipedia.org/wiki/Chief_information_officer

    A CIO is typically "required to have strong organizational skills." [9] This is particularly relevant for the chief information officer of an organization who must balance roles and responsibilities in order to gain a competitive advantage, whilst keeping the best interests of the organization's employees in mind.

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on ...

  7. Sample Resume: Customer Service Representative - AOL

    www.aol.com/2010/07/01/resume-for-customer...

    As a customer service representative, Mary's performance was measured on a regular basis. Yet she never thought to showcase on her resume her ability to meet or exceed company expectations for ...

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