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HMRC's phone line went dead on 43,690 customers who had been waiting 70 minutes to reach an adviser in the first 11 months of the 2023-24 financial year, the Public Accounts Committee (PAC) report ...
His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
Tŷ William Morgan (Welsh for William Morgan House) is a UK Government building and hub in the centre of the city of Cardiff, Wales.It primarily serves as a base for HM Revenue and Customs (HMRC) and also houses staff from other UK Government Departments including Wales Office, Department for Business and Trade, Department for Culture, Media and Sport, Ministry of Housing, Communities and ...
1 Atlantic Square is a high-rise office building located at Atlantic Square within the city of Glasgow, Scotland.It is currently the Scottish headquarters of HM Revenue and Customs and Second headquarters of the Cabinet Office, and is one of two buildings located at Atlantic Square, with the smaller 2 Atlantic Square, a 7-storey office building, situated next to the building.
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On 10 June 2021 it was announced that HMRC would be vacating the site in favour of a new, purpose built site in Newcastle City Centre. [2] The relocation is expected to take place by 2027, on completion of the new site. [3] It is still unknown what will happen to the site and its remaining tenants such as DWP when HMRC leaves.
The equivalent of 798 years or around seven million hours was spent by customers and their agents waiting to speak to an HMRC adviser in 2022-23. 7m hours collectively spent waiting to speak to ...