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A maturity model is a framework for measuring an organization's maturity, or that of a business function within an organization, [1] with maturity being defined as a measurement of the ability of an organization for continuous improvement in a particular discipline (as defined in O-ISM3 [dubious – discuss]). [2]
The Capability Maturity Model was originally developed as a tool for objectively assessing the ability of government contractors' processes to implement a contracted software project. The model is based on the process maturity framework first described in IEEE Software [2] and, later, in the 1989 book Managing the Software Process by Watts ...
Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals when using a product or service. It involves providing support and guidance to ensure customers get value from their investments.
The Capability Maturity Model Integration (CMMI) defines a process area as, "a cluster of related practices in an area that, when implemented collectively, satisfies a set of goals considered important for making improvement in that area." Both CMMI for Development v1.3 and CMMI for Acquisition v1.3 identify 22 process areas, whereas CMMI for ...
Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program. Administered by the CMMI Institute , a subsidiary of ISACA , it was developed at Carnegie Mellon University (CMU).
The Trillium Model, created by a collaborative team from Bell Canada, Northern Telecom and Bell Northern Research (Northern Telecom and Bell Northern Research later merged into Nortel Networks) combines requirements from the ISO 9000 series, the Capability Maturity Model (CMM) for software, and the Baldrige Criteria for Performance Excellence Archived 2016-08-04 at the Wayback Machine, with ...
ISO/IEC 15504 is the reference model for the maturity models (consisting of capability levels which in turn consist of the process attributes and further consist of generic practices) against which the assessors can place the evidence that they collect during their assessment, so that the assessors can give an overall determination of the organization's capabilities for delivering products ...
Modeling Maturity Levels is a classification system defined by Anneke Kleppe and Jos Warmer in their book MDA Explained (published by Addison-Wesley). The levels characterize the role of modeling in a software project. The concept shows resemblance to the way software processes are rated with the Capability Maturity Model. There are 6 levels ...