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logo used by ChartHouse Learning. The Fish! Philosophy (styled FISH! Philosophy ), modeled after the Pike Place Fish Market, is a business technique that is aimed at creating happy individuals in the workplace. John Christensen created this philosophy in 1998 to improve organizational culture. The central four ideas are: "play", "be there ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
According to the book, the five dysfunctions are: [ 3][ 4] Absence of trust: unwilling to be vulnerable within the group. Fear of conflict: seeking artificial harmony over constructive passionate debate. Lack of commitment: feigning buy-in for group decisions creates ambiguity throughout the organization. Avoidance of accountability: ducking ...
5S (methodology) 5S ( Five S) is a workplace organization method that uses a list of five Japanese words: seiri (整理), seiton (整頓), seisō (清掃), seiketsu (清潔), and shitsuke (躾). These have been translated as 'sort', 'set in order', 'shine', 'standardize', and 'sustain'. [ 1] The list describes how to organize a work space for ...
User's guide for a Dulcitone keyboard. A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application. It's usually written by a technician, product developer, or a company's customer service staff. Most user guides contain both a written guide and associated images.
The Occupational Safety and Health Administration ( OSHA; / ˈoʊʃə /) is a regulatory agency of the United States Department of Labor that originally had federal visitorial powers to inspect and examine workplaces. [ 2]: 12, 16 The United States Congress established the agency under the Occupational Safety and Health Act (OSH Act), which ...
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
Servicescape is a model developed by Booms and Bitner [1] to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving desired behavioural responses.