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Spiceworks is a professional network for the information technology (IT) industry that is headquartered in Austin, Texas. [ 1 ] [ 2 ] [ 3 ] The company was founded in January 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to build IT management software.
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
On-premises software is sometimes referred to as "shrinkwrap" software, and off-premises software is commonly called "software as a service" ("SaaS") or "cloud computing". The software consists of database and modules that are combined to particularly serve the unique needs of the large organizations regarding the automation of corporate-wide ...
User can browse through the app to look for the most suitable service provider (keeping both quality and budget in consideration) and can request an appointment for the same. Some mobile applications use the same app for both customers and providers while some have different apps for both. Various industries have been using such apps with success.
Spiceworks News & Insights is an online community that enables peers to share professional knowledge about information technology. Since 1998, Toolbox has helped professionals make IT decisions and stay current in the rapidly changing technology market through peer collaboration.
Service Manager 7.1: April 2009 Service Manager 9.2: May 2010 Service Manager 9.30: June 2011 Service Manager 9.31: October 2012 Service Manager 9.32: August 2013 Service Manager 9.33: January 2014 Service Manager 9.34: July 2014 Service Manager 9.40: December 2014 Service Manager 9.41: September 2015 Service Manager 9.50: November 2016 [5 ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.