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Transport for NSW provides a trip planner and transport service information on its customer service website, transportnsw.info, and via its 24-hour information line, 131 500. [70] These services, outsourced to Serco since July 2010, were previously known as the Transport InfoLine or simply 131500. [ 75 ]
Transport for NSW operates the Opal website and a phone hotline for customer service, card top ups, orders and inquiries. It provides an "Opal Travel" app for Android and iOS devices. The app includes a trip planning facility, allows Opal card top ups and provides access to Opal card data. [106]
Sydney Trains replaced CityRail as the operator of Sydney's commuter rail services in 2013. These changes saw Transport for NSW take control of the timetabling and branding of services. Transport for NSW introduced a new timetable in late 2013 that saw the Airport and East Hills Line replaced by the T2 Airport, Inner West & South Line.
During the 20th century the railways were run by state-owned entity the New South Wales Government Railways and its successors. The current entity responsible for running the railways is Transport for New South Wales (TfNSW), with NSW TrainLink and Sydney Trains responsible for service provision and Transport Asset Holding Entity being the infrastructure owner.
Service NSW offices replaced Roads & Maritime Services offices in New South Wales. They provide additional services in multiple locations that were previously only available in the Sydney central business district and at certain regional locations. On 1 July 2014, Service NSW was transferred to the Treasury and Finance cluster.
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Branding used by RMS until 2017. It was changed to the Waratah logo as a result of NSW Government Brand Guidelines - August 2017. Roads and Maritime Services (also known as Roads & Maritime Services) was an agency of the New South Wales Government responsible for building and maintaining road infrastructure and managing the day-to-day compliance and safety for roads and waterways.
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