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2. Call-recording hardware - Wikipedia

   en.wikipedia.org/wiki/Call-recording_hardware

   It can be configured to record all calls or some calls, either randomly or on demand. Businesses, particularly call centers, use call recording for training, quality management, and legal compliance. Consumer call-recording hardware was introduced in the 1970s, along with the first consumer-grade answering machines. [1]

3. Celia (virtual assistant) - Wikipedia

   en.wikipedia.org/wiki/Celia_(virtual_assistant)

   Celia is an artificially intelligent virtual assistant developed by Huawei for their latest HarmonyOS and Android-based EMUI smartphones that lack Google Services and a Google Assistant.

4. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

5. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   In telecommunications, an audio response unit (ARU) (often included in IVR systems) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day. ARUs increase the ...

6. Huawei HiCar - Wikipedia

   en.wikipedia.org/wiki/Huawei_HiCar

   Huawei HiCar runs on Huawei EMUI Android and HarmonyOS operating systems, enabling a mobile device to act as a master to a vehicle's dashboard head unit.Once the user's mobile device is connected to the vehicle, the head unit serves as an external display for the device, presenting supported software in a car-specific user interface provided by the Huawei HiCar app.

7. VoIP recording - Wikipedia

   en.wikipedia.org/wiki/Voip_recording

   VoIP is usually implemented as a cost-saving measure over POTS (Plain old telephone systems). The same holds true now for VoIP recording. Most recording vendors are able to record the various standards of VoIP such as G.711, G.729a/b and G.723 and software-only solutions as compared to the intensive hardware and software associated with legacy PBX recording.

8. List of telephone switches - Wikipedia

   en.wikipedia.org/wiki/List_of_telephone_switches

   Processor read/write scratch memory (called CALL STORE) was implemented using a magnetic core variant called Ferrite Sheet. Program and Data Store (used to store Software and infrequently changed data) was implemented using a technology called piggy back twistor - in modern parlance a write once, read many times non-volatile memory system).

9. Automatic message accounting - Wikipedia

   en.wikipedia.org/wiki/Automatic_Message_Accounting

   Automatic message accounting (AMA) provides detailed accounting for telephone calls. When direct distance dialing (DDD) was introduced in the US, message registers no longer sufficed for dialed telephone calls. The need to record the time and phone number of each long-distance call was met by electromechanical data processing equipment.