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An issue log is a documentation element of software project management that contains a list of ongoing and closed issues of the project. [1] While issue logs can be viewed as a way to track errors in the project, the role it plays often extends further.
In the late 1990s, Ford developed a revised version of the 8D process that they call "Global 8D" (G8D), which is the current global standard for Ford and many other companies in the automotive supply chain. The major revisions to the process are as follows: Addition of a D0 (D-Zero) step as a gateway to the process.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
The issue-based information system (IBIS) is an argumentation-based approach to clarifying wicked problems—complex, ill-defined problems that involve multiple stakeholders. [1] Diagrammatic visualization using IBIS notation is often called issue mapping. [2]: ix IBIS was invented by Werner Kunz and Horst Rittel in the 1960s. According to Kunz ...
Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields.
An issue tree, also called logic tree, is a graphical breakdown of a question that dissects it into its different components vertically and that progresses into details as it reads to the right. [1]: 47 Issue trees are useful in problem solving to identify the root causes of a problem as well as to identify its potential solutions. They also ...
A3 problem solving is a structured problem-solving and continuous-improvement approach, first employed at Toyota and typically used by lean manufacturing practitioners. [1] It provides a simple and strict procedure that guides problem solving by workers.
Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...