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In the commercial aviation sector, just about every group in the aviation industry chain—airports, airplane manufacturers, jet engine makers, travel agents, and service companies, to name a few—turns a profit. However, airline companies whose primary focus is on passenger flights have great difficulty making a profit
In a hub airport, however, spaces and services are shared. [17] Airport management have to take into account a wide range of factors, among which are the performance of airlines, the technical requirements of aircraft, airport-airline relationships, services for travelling customers, security and environmental impacts. [18]
Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point. [2] Most products fall between these two extremes. For example, a restaurant provides a physical good (the food ), but also provides services in the form of ambience, the setting and clearing of the table, etc.
Three Dornier 228 of Aerocardal at the airline's Arturo Merino Benítez International Airport base. A fixed-base operator (FBO) is an organization granted the right by an airport to operate at the airport and provide aeronautical services such as fueling, hangaring, tie-down, and parking, aircraft rental, aircraft maintenance, flight instruction, and similar services. [1]
In jurisdictions where there is no legal distinction between aerodrome and airport, which term to use in the name of an aerodrome may be a commercial decision. In US technical/legal usage, landing area is used instead of aerodrome, and airport means "a landing area used regularly by aircraft for receiving or discharging passengers or cargo". [7]
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Airports Council International (ACI) is an organization of airport authorities, informing members of industry practices and airport standards. Established in 1991, its headquarters (ACI World) are based in Montreal, Quebec , Canada , and its members operate more than 2000 airports.
Time-lapse of ground support equipment in use at Osaka International Airport, Osaka, Japan. Ground support equipment (GSE) is the support equipment found at an airport, usually on the apron, the servicing area by the terminal. This equipment is used to service the aircraft between flights.