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His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
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An HMRC spokesperson said: "We have robust plans in place to ensure we continue delivering critical services for our customers during any industrial action." 'Helplines'
Under instructions from ministers, she decreased HMRC staff by thousands and closed hundreds of tax offices leading to complaints that this resulted in worse service to taxpayers. Numerous critical reports by Parliament's Public Accounts Committee were issued.
Complaints from HMRC informants that Hartnett personally intervened in settlement cases and agreed to "sweetheart deals" with no explanation or consultation with lawyers have also been published. [ 13 ] [ verification needed ] In October 2011, The Guardian published leaked papers regarding the deal.
Following reports [6] [7] of conflict between HMRC and the Government Digital Service (GDS), HMRC has been developing its own service which allows users to sign in using an existing Government Gateway user ID. [5] HMRC will begin migration from the Government Gateway to the One Login For Government, a new system being developed by GDS, during 2023.
[6] [7] He became Tax Assurance Commissioner and Director General Customer Strategy and Design in October 2016 and was appointed Second Permanent Secretary at HMRC in November 2017. [8] He is also a member of the Board of the department. [9] In November 2017, Harra appeared on BBC's Panorama programme about VAT fraud. [10] Harra is also HMRC's ...