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TASC Outsourcing (pronounced: Task) is a staffing and managed services company of the Middle East headquartered in Dubai, United Arab Emirates. [3] TASC Outsourcing was founded in November 2007 by Mahesh Shahdadpuri in Dubai and has its operations, through its branches and network, across the Arab states of the Persian Gulf which includes the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
In 2010, Teleperformance acquired Scottish outsourcing call center beCogent for £35 million. [14] It ceased operations in December 2021 mainly due to the impact of the COVID-19 pandemic and remote work. [15] By 2013 Teleperformance had six contact centers in Tunisia. [16] In 2013, Teleperformance acquired full control of TLS Contact. [17]
Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance. Recruitment Process Outsourcing (RPO) is a workforce solution in which a business transfers all or part of its recruitment to an external provider.
Land lines: 1.825 million, 61st in the world (2011) [3] Mobile cellular: 17.943 million, 66th in the world (2011) [3] System: modern fiber-optic integrated services; digital network with rapidly growing use of mobile-cellular telephones; key centers are Abu Dhabi and Dubai [3] Domestic: microwave radio relay, fiber optic and coaxial cable [3]
FCR is an American outsource provider of call centers. [2] Based in Roseburg, Oregon , FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. After the communications company was bought by a Canadian corporation, the call center was established as its own company by Comspan co-founder John ...
Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes. [18] The company operates out of large buildings with employees that speak different languages. [13] Its call centers are used for things like sales, customer service, collections, and back-office work.