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Dr. Mark Goulston Dr. Mark Goulston was three times named one of America's best psychiatrists by the Consumers Research Council and now focuses on helping people communicate more effectively in ...
The introduction states that Fierce Conversations is a "guide to tackling your toughest challenges and enriching relationships with everyone important to your success and happiness through principles, tools, and assignments designed to direct you through your first fierce conversations with yourself on to the most challenging and important conversations facing you."
Difficult conversations don't have to be difficult: a simple, smart way to make your relationships and team better. Hoboken, New Jersey: Wiley. ISBN 978-1394187171. Reynolds, Marcia (13 October 2014). The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs. Berrett-Koehler Publishers. ISBN 978-1-62656-067-3.
I could have included more specific examples of the non-monetary perks on offer. ... The reasoning is that getting managers more practice at things like holding difficult conversations and ...
Workplace communication is the process of communicating and exchanging information (both verbal and non-verbal) between one person/group and another person/group within an organization. It includes e-mails, text messages, notes, calls, etc. [ 1 ] Effective communication is critical in getting the job done, as well as building a sense of trust ...
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For example, when a student fails a test an observer may choose to attribute that action to 'internal' causes, such as insufficient study, laziness, or having a poor work ethic. Alternatively the action might be attributed to 'external' factors such as the difficulty of the test, or real-world stressors that led to distraction.
Crucial Conversations: Tools for Talking When Stakes Are High was first published in 2002 by McGraw-Hill, with a second edition published in 2012, [1] and a third edition published in 2022. [2] A business self-help book written by the four co-founders of VitalSmarts, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, the book has ...